Your Privacy Is Our Responsibility
At 365ac, your personal information is stored with the highest level of security. This policy explains how we collect, use, and protect your data.
Introduction and Scope
365ac ("we", "our", or "platform") operates a trusted online casino and betting service for players in Bangladesh. When you use our website (https://365ac.cam), mobile app, or other services, you provide us with certain personal information. This Privacy Policy ("Policy") describes how we collect that information, the purposes for which we use it, with whom we share it, and how we keep it secure.
This Policy applies to all users of our services — whether registered members or guest visitors. By using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
What Information We Collect
365ac collects various types of information as needed to provide its services. The categories of information collected are described in detail below:
Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Email address and username
- Residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and gaming transaction records
Technical Information
- IP address and device identifier
- Browser type and operating system
- Cookie and session data
- Login time and location-related information
Behavioural Information
- Game play history and preferences
- Website navigation patterns
- Records of communication with the support team
- Responses to promotional offers
Purpose of Using Information
365ac uses collected information only for specific and legitimate purposes. We never sell your information to third parties without your permission.
Service Delivery and Account Management
Your information is used to create and maintain your account, process transactions (deposits and withdrawals), carry out identity verification (KYC process), and keep gaming services running.
Security and Fraud Prevention
Your information is used to prevent unauthorised access, detect suspicious transactions, and ensure anti-money laundering (AML) compliance. This is essential for protecting your account and funds.
Customer Support
Our 24/7 live chat support team, available in Bengali, may access your account and transaction information to resolve your issues quickly.
Responsible Gaming
It is our responsibility to monitor your gaming behaviour to identify signs of potentially problematic gambling and to provide assistance when needed.
Service Improvement and Personalisation
Analytical data is used to create game recommendations and promotional offers tailored to your preferences, and to improve the overall experience on our platform.
Information Sharing and Disclosure
365ac treats your personal information as confidential. We may share information with third parties only in the following limited circumstances:
Service Partners
Information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technology infrastructure providers — only to the extent necessary for them to perform their functions. These partners are contractually bound to uphold our privacy standards.
Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such cases, we seek legal advice and disclose only the minimum information necessary.
Corporate Changes
In the event of a business merger, acquisition, or asset transfer, your information may pass to the new operator. In such cases, we will notify you in advance.
Cookies and Tracking Technologies
Our website uses various types of cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on our website.
Essential Cookies
These cookies are necessary for the core functionality of the website. They remain active to maintain login sessions, carry out security checks, and keep the platform's core services running. These cookies cannot be disabled.
Performance Cookies
These cookies are used to analyse how many users are visiting which pages, which games are popular, and which parts of the platform are experiencing issues. This helps us improve the quality of our service.
Preference Cookies
These cookies are used to remember your language preference, display settings, and gaming preferences. They make each visit more convenient for you.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Data Security Measures
365ac applies industry-standard security measures to protect your personal and financial information. The key components of our security framework are described below:
SSL Encryption
All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
Secure Data Storage
Your information is stored in encrypted form on secure servers and is fully protected against unauthorised access.
Access Controls
Only authorised personnel may access your information, and only to the limited extent required. All access is logged and reviewed regularly.
Two-Factor Authentication
Two-factor authentication (2FA) is available for added account security, protecting your account against unauthorised login attempts.
Data Retention Period
We do not retain your information indefinitely. How long we keep data depends on the type of information and applicable legal requirements:
Active Account Information
All necessary information is retained for as long as your account remains active. Even after an account is closed, some information may be retained for a specified period due to legal and regulatory obligations.
Financial Transaction Records
Financial transaction information is maintained in accordance with legal requirements. This is necessary for resolving financial disputes and ensuring anti-money laundering compliance.
Communication Records
Customer support communications are retained for a defined period for service quality control and dispute resolution purposes.
Once the designated retention period ends, we securely delete your information or irreversibly anonymise it.
Your Rights and Options
You have the following rights regarding your personal information. To exercise these rights, please contact our support team:
Right to Access Information
You have the right to receive a copy of the information we hold about you. Upon request, we will provide details of the data we have stored.
Right to Correct Information
If any of your information is inaccurate or incomplete, let us know — we will correct it. Keeping accurate information improves the quality of your service.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information where legal obligations or legitimate business interests apply.
Right to Object to Processing
You may at any time request to opt out of marketing communications or object to certain types of data processing.
Right to Data Portability
You may request your information in a common, machine-readable format. This gives you control over your own data.
Protection of Minors
365ac services are intended solely for individuals aged 21 and above. We do not deliberately collect information from any minor.
Age Verification Process
We carry out age verification during registration and before financial transactions. If we find that a minor has created an account on our platform, we will immediately close that account and securely delete all information collected.
Policy Changes and Updates
We may update this Privacy Policy from time to time. The Policy may be revised due to changes in our services, legal requirements, or business operations.
Notice of Changes
For significant changes, we will notify you clearly by email or when you next access the platform. The "Last Updated" date at the top of the Policy always reflects the most recent revision.
Using the Service After an Update
Continued use of our services after a policy change will be taken as your acceptance of the updated policy. If you do not agree to the terms of the new policy, please request that your account be closed.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any rights regarding your information, or have any concerns, please get in touch with us:
Privacy Contact
Our privacy team handles your requests with the highest priority. Our 24/7 live chat support is available in Bengali.
We typically respond to all privacy-related requests within 24 hours.